Shipping & Delivery
How and when your order reaches you, from confirmation to your doorstep.
Delivery area
We deliver to homes across Pakistan. A few remote areas can take longer or need an extra freight charge. If that applies to your address, we tell you on the phone before dispatch.
Delivery time
Days are working days, counted after we confirm your order. Public holidays, weather and stock can cause delays. If your order is late, we call you.
Delivery charges
- Any delivery charge is shown at checkout before you place your order.
- Large appliances going outside our city may have a separate freight charge. We confirm it with you on the phone first, and nothing is added without your agreement.
Installment orders
- 1Order placedYou choose a plan and place the order online.
- 2Verification callOur team calls you to verify your CNIC and documents.
- 3Advance paymentYou pay the advance for your plan.
- 4Dispatch & deliveryYour product is dispatched and delivered to your home.
If verification is not approved, the order is cancelled and any amount you paid is refunded.
Receiving your order
Please do
- Check the box and the product in front of the delivery person.
- Match the model and colour with your order.
- Keep your invoice and warranty card safe.
Please don’t
- Sign for a box that is torn, wet or crushed. Note it on the delivery slip or refuse it.
- Throw away the box before you have checked the product.
Installation, where the brand offers it, is arranged through the brand’s authorised service centre.
Damaged or wrong item
If the product is damaged or not what you ordered, refuse the delivery, or tell us within 24 hours of receiving it, with photos of the product and the box. After inspection we arrange a replacement or a refund.
Questions about delivery?
Call or message us with your order number and we’ll update you.